Troubleshooting Your Recording

Web Recorder

General suggestions

• use the phone (the system will call you at the provided number and prompt you to record your name)
• Using the web recorder from another device (another laptop or phone) and possibly another browser may work
• You could record your name, save the file and use the upload option.

Message on screen:

One of the fields has a missing or invalid value. Please check the field values and fix the problems as described in the message near each field

If this message is seen when using the web recorder, there may be an invalid phone number in the Phone option (even though you may not be having the system call you).

To resolve:

• select the phone option
• clear out any digits there
• select the Web option
• proceed with the recording

Microphone related

The most common problems people have encountered when using the web recorder, are microphone related.  After clicking 'Record' your browser will prompt you to see if 'name-coach.com' can use your microphone.  After clicking 'Allow' the recorder will begin to countdown to record your name pronunciation.

After authorizing the browser to use your microphone and making the recording, you can playback the recording to make sure it's to your liking and correctly captures your name pronunciation. 

Recording contains silence

Occasionally, users will attempt to playback their recording and find that it contains only silence.  This generally indicates that the microphone is turned off or muted on the device you are using to record.  Usually, this can be remedied by going into your device's sound settings and re-enabling the microphone.

Phone Recorder

Occasionally when using the phone recorder option, students have found that a call to record their name has gone to their voicemail.  This is generally a cell network issue, not a problem with the phone option itself.  In cases like this, our system will attempt to call a couple more times in the next ten minutes.  On the off chance you don't receive any of these calls you can simply reload your invitation to record by pressing CTRL+SHIFT+R on any desktop or laptop browser.  This will clear out your invitation to record allowing you to input your number in the phone recording area and try again. 

If none of these solutions solve the issue you're experiencing, please don't hesitate to contact us at [e-mail]